Tesla comes under attack in China as its customer’s complaint goes viral
- IBJ Bureau
- Apr 22, 2021
Tesla came under increased pressure in China on Wednesday from regulators and State media after Monday’s protest by a disgruntled customer at the Shanghai auto show went viral. This forced the electric car-maker into a rare apology.
The singling out of Tesla in China, which accounts for 30 per cent of the US company’s global sales and where it makes cars at its own factory in Shanghai, comes amid ongoing US-China tensions and as other foreign companies have encountered backlash.
“China will continue to open up its market to foreign business, but that does not mean foreign companies will be offered any privilege,” the Global Times, a tabloid published by the ruling Communist Party’s officialPeople’s Daily, said in an opinion piece on the issue.
On Monday, an unhappy customer had clambered on top of a Tesla at the auto show in protest over the company’s handling of her complaints about malfunctioning brakes. This had triggered a social media storm, and regulators and State media had also intervened.
Late on Wednesday, China’s market regulator urged Tesla to ensure product quality in the country, while the official Xinhua news agency said that Tesla’s apology was “not sincere”.
“The arrogant and overbearing stance the company exhibited in front of the public is repugnant and unacceptable, which could inflict serious damage on its reputation and customer base in the Chinese market,” the Global Times wrote.